Privacy Policy

1. Information We Collect

When you contact us, request a quotation, make a travel inquiry or use our online forms, we may collect information such as:

• Your name
• Phone or WhatsApp number
• Email address
• Travel destination and dates
• Number of travellers
• Nationality where relevant to visa or travel services
• Flight, hotel, airport pickup or tour requirements
• Other information you choose to provide to us

2. How We Use Your Information

We use the information you provide to:

• Respond to travel inquiries and quotation requests
• Provide information about flights, tours and other travel services
• Assist with visa, passport, hotel and airport transport inquiries
• Communicate with you regarding your requested service
• Improve our customer service and website experience
• Maintain appropriate business and customer records

3. WhatsApp Communication

Some forms on our website may direct your inquiry to WhatsApp. When this happens, the information you entered is included in a WhatsApp message that you choose to send to Saibot Tours & Travel Ltd.

Your use of WhatsApp is also subject to WhatsApp's own privacy practices and terms.

4. Travel and Booking Information

To assist with certain travel services, we may need additional information that is necessary for processing a booking or service request.

This may include passport details, passenger information or other travel-related documents where required. Such information should only be requested when necessary for the service being provided.

5. Sharing of Information

We may share necessary information with third parties involved in providing your requested travel service, such as:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Transport providers
• Visa or immigration-related service providers where applicable
• Other travel partners necessary to complete your request

We do not sell your personal information to third parties.

6. Payment Information

If online or electronic payment services are used, payment information may be processed by the relevant payment provider. Saibot Tours & Travel Ltd may not directly store full card details where payments are handled by an external payment platform.

7. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Cookies and Website Data

Our website may use basic cookies or analytics technologies to improve functionality, understand website usage and provide a better visitor experience.

Where third-party services are used on the website, those providers may also use their own cookies or similar technologies.

9. Your Choices

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Stop receiving promotional communication from us

10. Children's Privacy

Our travel services are not intended to collect personal information directly from children without the involvement of a parent, guardian or responsible adult where appropriate.

11. External Links

Our website may contain links to airlines, hotels, payment providers, government websites, WhatsApp or other third-party websites.

Saibot Tours & Travel Ltd is not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.

Any updated version will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Saibot Tours & Travel Ltd.